Frequently asked questions

General Information

Content Index

1. I can't access new updates or features, what can I do?
2. I'm not receiving email communications, what can I do?

I can't access new updates or features, what can I do?

It's possible your browser is showing a cached version of the application, which prevents you from seeing the latest changes or features. We recommend clearing or forcing a refresh of your cache.
How to do it:
Force browser refresh Press the following keys in your browser to force a full reload (this reloads the page without using the cache): Windows / Linux: Ctrl + F5 Mac: Cmd + Shift + R Clear the cache manually If the forced refresh doesn't work, you can clear the cache manually: Google Chrome: Go to Settings > Privacy and security > Clear browse data Select "Cached images and files" Click "Clear data" Mozilla Firefox / Microsoft Edge / Safari: the steps are similar; look for the "clear cache" or "clear browse data" option in your privacy settings.

I'm not receiving email communications, what can I do?

If you were expecting an email from us (like confirmations, notifications, or updates) and can't find it in your inbox, it might have been redirected to your Spam or Junk folder.

Steps to check and resolve the issue:
Check your spam or junk folder Look in the following locations, depending on your email provider: Gmail: Side menu > "Spam" Outlook/Hotmail: "Junk Email" folder Yahoo / Others: "Spam" or "Junk" folder Mark our email as safe If you find our emails in spam: Open them and click "Not Spam" or "Mark as safe." This will help ensure future communications arrive correctly in your inbox. Add our email address to your contacts list Add our sending address (e.g., noreply@yourdomain.com) to your address book or contacts. Verify that there are no errors in your email address If you still don't receive anything, make sure the email you registered is spelled correctly. If necessary, update it in your profile or contact support.

Electronic Payments

Content Index

1. What is Placetopay?
2. How can I pay?
3. Is it safe to enter my banking details on this website?
4. Can I make the payment any day and at any time?
5. Can I change the payment method?
6. Does paying electronically have any value for me as a buyer?
7. What should I do if my transaction is not completed?
8. What should I do if I did not receive proof of payment?

What is Placetopay?

Placetopay is the electronic payment platform used by B-BILLBOARD NC, LLC to process online transactions generated in the virtual store with the payment methods enabled for this purpose.

How can I pay?

In the virtual store B-BILLBOARD NC, LLC you can make your payment with the means enabled for this purpose. You, according to the payment options chosen by the merchant, can pay through Visa, American Express, Diners and MasterCard credit cards and PSE checking and savings debit accounts.

Is it safe to enter my banking details on this website?

To protect your data B-BILLBOARD NC, LLC delegate the capture of sensitive information to Placetopay. Our payment platform meets the highest standards required by the international PCI DSS standard for security in credit card transactions. It also has an SSL security certificate issued by GeoTrust, a Verisign company, which guarantees secure communications through the encryption of all data to and from the site; This way you can feel safe when entering your card information. During the payment process, the name of the authenticated organization, the certifying authority, and the address bar change to green are displayed in the browser. These features are immediately visible and give guarantee and confidence to complete the transaction on Placetopay. Placetopay also has constant monitoring by McAfee Secure and the signing of electronic messages with Certicámara.

Can I make the payment any day and at any time?

Yes, at B-BILLBOARD NC, LLC you can make your purchases online 7 days a week, 24 hours a day, just a click away.

Can I change the payment method?

If you have not yet completed your payment, you can return to the initial step and choose the payment method you prefer. Once the purchase is completed, it is not possible to change the payment method. COMMERCIAL ESTABLISHMENT: the previous point applies to the payment method, but they must mention the return policies that the store must comply with article 51 of the Consumer Statute Law.

Does paying electronically have any value for me as a buyer?

No, electronic payments made through Placetopay do not generate additional costs for the buyer.

What should I do if my transaction is not completed?

In the first instance, check if an email confirming the transaction arrived at the email account registered at the time of making the payment. If you have not received it, you must contact Samuel Garcia at receivable@bmediagroup.com to confirm the transaction status.

What should I do if I did not receive proof of payment?

For each transaction approved through Placetopay, you will receive proof of payment with the purchase reference to the email address you indicated when paying. If you do not receive it, you can contact Samuel Garcia at 787-792-4113 or at receivable@bmediagroup.com, to request the resending of the receipt to the same email address registered at the time to pay.

Ad Builder

Content Index

1. What is the Ad Builder tool?
2. How do I get credits?
3. How long do I have access to the Ad Builder?
4. What happens to my credits once my campaign ends?
5. How do I incorporate my designs into my campaign?
6. Where can I find my files?

What is the Ad Builder tool?

The Ad Builder is our tool for generating assets for your out-of-home (OOH) campaigns using Artificial Intelligence. Its purpose is to simplify costs and time for our users. You can access it by selecting it when you check out a campaign.

How do I get credits?

A certain number of credits will automatically be assigned to you when you purchase the tool along with a campaign. Each credit is used when generating an AI image or removing the background from an image. Using other configurations (fonts, colors, text, or uploading images from your computer) is free.

How long do I have access to the Ad Builder?

The tool will be available as long as you have active campaigns. If you don't have any active campaigns, you can access the file library and download the latest versions, but you won't be able to edit them.

What happens to my credits once my campaign ends?

Although you won't be able to use credits once the campaign ends, they will accumulate for use in future campaigns in which you purchase access to the Ad Builder.

How do I incorporate my designs into my campaign?

To do this, you need to download your designs by clicking on the download button in the Ad Builder. This will generate a Zip file that will be saved on your computer. Once unzipped, you will find a folder called "designs", which contains all the final files in the resolutions you selected. These are the elements you can add to your future campaigns in the Campaigns section.

Where can I find my files?

You can find them in the "My Projects" section. If you are editing a file, this can be accessed through the arrow in the top left corner of the screen. In this screen, you will find all the projects you have been working on and can preview, download, rename, or delete them.